Reviews

Stopped here today to check out a wider array of natural mattresses than we were able to see at other showrooms. The showroom is amazing with lots of beds...

Stopped here today to check out a wider array of natural mattresses than we were able to see at other showrooms. The showroom is amazing with lots of beds...

Austin Natural Mattress has a great selection and fantastic sales team. Charles went above and beyond. Hollis is very entertaining. Both are very kind,...

Hollis made shopping for all natural organic bedding needs a dream! This place has everything you need and he is super knowledgeable. I’m coming back for my sheets and robes next week!

We recently purchased a bed at Austin Natural Mattress and I'd like to speak to the personal service we received from Hollis Chandler and Charles Roberts. Seldom do I find making a big purchase an enjoyable experience, except in this particular instance. They were both informative, personable and we quite enjoyed our time at the store. Not your usual pressured sales experience. So, if you're looking for a great mattress we highly recommend this store. You'll get a great product and have a good time doing it. Kate Jorgensen

Walked in with an open mind and met hollis who immediately helped us by asking essential questions needed to ensure he could recommend us the right type of mattress. He was super knowledgeable. We had been shopping around and wanted to ensure we went with a natural route and this store absolutely ensures that peace of mind. The customer service, the pricing, the comfortable and green mattresses they offer are something i have never experienced. We are glad we came here and will absolutely recommend austin natural mattress for eternity. Hollis and Charles really are the sleep gurus

We had an amazing experience with Austin Natural Mattress. It was time to buy a new mattress, and we wanted to prioritize getting an authentic organic mattress. The risk of buying online without testing out the feel was not the vibe I was going for, so we were lucky to find that Austin Natural Mattress had a brick and mortar location to test out in town. We first went in-store and worked with Hollis. He was working the floor solo and juggling multiple customers like a king. He was very helpful and listened to our wants and delivered on the perfect suggestions. He was knowledgeable and thorough. He was also chill and not pushy or putting on any annoying sales closing tactics, which I really appreciated. We had to go measure our frame and “sleep” on it as it is an investment. He wrote our preferred specifications down without any pressure. Today we ordered our new mattress with Charles. He also was very busy and navigating the traffic like a king—incredibly helpful and nice. We are excited for our new mattress and appreciate the fine service provided by these fine gentlemen!

We were looking for a mattress to transition our 9 month old to her own floor bed. I needed it to be firm, but also made with safe materials and for it to last! Hollis showed us options that checked all the boxes and our squealing rolling baby was SO HAPPY to test out each one. We walked out with a mattress in less than an hour and I am so excited and feel great about this purchase! We are also ready to return when mom and dad need a new mattress too, because we learned so much about what they offer at Austin Natural Mattress. Thank you!

Great service from Charles and an overall fantastic experience. Walked in skeptical, walked out with a great mattress and pillows. We're definitely...

Best 4K ever spent. Phenomenal Amish made mattress (you actually have to stack it yourself) made of natural fibres. I've had this thing for 3 years now and...

Best 4K ever spent. Phenomenal Amish made mattress (you actually have to stack it yourself) made of natural fibres. I've had this thing for 3 years now and...

Zero customer service. The sales rep couldn't be bothered to get out of his chair to help us. I told him what I was looking for and he pointed to the...

Beautiful store with well sourced brands. The store is immaculate, well-designed, inviting, and easy to navigate. I was greeted and educated by Hollis, who is very passionate and well-versed on natural bedding. He truly knows the science behind it all. And this was my first time buying "grown up" sheets, so I welcomed the assistance. I took his suggestion on a set and had our first sleep on them last night. WOW! These sheets are so fresh and breathable!!! I really appreciate companies dedicated to bettering the environment and the people living in it and this store checks both boxes.

It was our first time buying a natural mattress and Hollis made it so easy and comfortable. He gave us tons of simple, straightforward information and helped us try mattresses that catered to our needs. We were in and out within an hour and super happy and confident with our choice! Having a smooth and honest sales experience makes big purchases so much easier

My family had a wonderful experience buying a new mattress with Charles R. at Austin Natural Mattress! When you walk in the door, you're greeted by a large oil painting of "The Dude" from the Big Lebowski, and that level of comfort extends to the entire experience. Charles met us and we explained we were seeking a full size mattress that wasn't too firm, not too soft, great for back and side sleepers, and was as natural as possible. Under his guidance we tried out various Avocados, Naturepedics and the store's house brand. The prices varied from low to high, and when we thought we found the one we liked, but it was too high, Charles brought out options with various toppers on other mattresses to see if we could approximate the feel we wanted that way. In the end, it was the Natural Mattress' own house brand that was the Goldilocks special, and the price was very reasonable. A mix of coils and natural plant-based latex was the key, and it was a pleasure to learn that the mattress we ordered would be made specifically for us (no dusty inventory in the back!). (I have to mention that while our family member was trying out the various beds, I tried out the adjustible platform with vibration and I melted. That's a life goal, right there.) Payment was easy - Charles wrote it up right there and all was done without a hitch. All in all, a great experience and happy to spread the word. No high-pressure tactics, just quality product and quality customer service. To make a Dadjoke, Don't Sleep on this Store! Make a stop when you're in the market for a new mattress. You won't be disappointed, and ask for Charles!

Stopped by here at the recommendation of my designer after looking at a couple other mattress stores. Loved their selection, and Hollis was great to work with for both buying and delivery. Gave me a solid deal on two mattresses for my new place, with peace of mind knowing their exchange policy/customer service is top notch when it comes to ensuring you have a mattress you actually love. Great shop

They provided superior personal service to advise us on selection of the mattress. No matter what questions we had, they were responsive and thoughtful...

I met Hollis Chandler and Charles Roberts of Austin Natural Mattress when my husband and I were interested in upgrading our bedding and mattresses in the house. We wanted natural bedding materials with a luxury feel to upgrade our sleep game and that is exactly what we found! Hollis is customer service focused and made finding exactly what we wanted and needed easy within a price range we were comfortable with. He was really kind, it was a pleasure meeting him. The mattress selection is wide with different options for firmness and organic materials. These mattresses last longer than normal mattresses which is something I learned on our buying journey. A huge part of our decision to seek natural materials is general quality of health and our continued effort to remove synthetic fabrics from our everyday routines. I highly recommend Austin Natural Mattress to anyone looking for high quality and luxe home comfort. 10/10!

I recently had a fantastic experience with Austin Natural Mattress and couldn't be happier with my purchase. From the moment I walked into the showroom, the...

I’ve been struggling with sleep this year, and I already bought a nice mattress from one of the big box stores. I was recommended one of the luxury mattresses at Austin Natural Mattress by my sleep doctor. I can’t speak highly enough about their staff and selection. In addition to the top shelf selection of mattresses, their sales staff is awesome. No pestering or cheesy sales gimmicks. Each of the sales people I talked to had worked there for a decade +. Hollis and Charles were both a huge help. The mattress I bought had a 25 year warranty and a 100 night trial, which tells me all I need to know about the confidence they have in their product.

My husband told me about Austin Natural Mattress and I was a little skeptical about the inventory they had since I hadn't heard of some of the brands they...

I've been struggling with sleep this year, and I already bought a nice mattress from one of the big box stores. I was recommended one of the luxury...

I've been struggling with sleep this year, and I already bought a nice mattress from one of the big box stores. I was recommended one of the luxury...

First off, highly recommend. Recently came here because it is the only place in Austin that carries a decent selection of organic and non-toxic mattresses...

Hollis was very knowledgeable and friendly. He explained the different options and price points. The luxury mattress shopping experience at Austin Natural Mattress was easy and enjoyable.