Based on 794 reviews
My wife and I visited recently to learn about some of their organic mattresses. We met with a sales clerk who was very friendly and informative, not pushy or focused on making a sale. He shared a lot of information with us and answered our questions clearly. While trying out mattresses, we really liked the pillows we were using. The sales clerk offered to sell us two pillows for the price of one! We took him up on it and even though we didn't end up getting a mattress here we are very happy with our pillow purchase.
Gary Pollack
18:12 07 Jun 25
The best experience anyone could hope for when buying a new mattress and a few extras.The day I went, store hours varied from what Google listed. Even though they were technically closed, Hollis still helped me out. After an informative tour of the mattress options, he helped me figure out the exact mattress I was looking for with my budget.The store layout is clean and inviting, and the simplicity of their selection kept me from feeling overwhelmed by options. I will absolutely be back once I’m ready to set up a guest space.Hollis was transparent and communicative about the shipping times, and made sure to give me any deals that applied to my purchases.
Adriana Fontanez
00:29 04 Jun 25
Amazing customer service! Hollis was so kind and knowledgeable. He took the time to explain the differences between mattresses and made sure I found the right one for my comfort and budget. I really appreciated their honesty and professionalism. Thank you!
Seunghyun Lee
21:42 01 Jun 25
We had a great experience at Austin Natural Mattress. On our first visit, Charles walked us through the options and answered all our questions—super knowledgeable and low-pressure. When we came back to make our purchase, Hollis helped us out and made the whole process easy. Great customer service both times and we’re really happy with our mattress. Highly recommend!
Crystal Albert
16:11 31 May 25
We had an excellent experience at Austin Natural Mattress. Hollis was very knowledgeable and helpful, as well as being an all-around awesome dude. Plus they play great music in the store! Austin Natural Mattress will definitely be where I go for all future mattresses and pillows.
Josh Matthews
16:59 26 May 25
I recently had a fantastic experience at Austin Natural Mattress Company, and I can't recommend them highly enough! From the moment I walked in, I felt welcomed and never pressured.A huge shout-out to Charles, who was absolutely wonderful. His approach to sales is truly refreshing – he's incredibly knowledgeable without being overwhelming. Charles took the time to understand exactly what I was looking for in an organic mattress, patiently answering all my questions and explaining the nuances of different materials and constructions. His expertise in organic mattresses is truly impressive, and he made the entire process of choosing the right one feel easy and informative.If you're in the market for a high-quality, organic mattress and appreciate a genuinely helpful and knowledgeable sales interaction, make sure to visit Austin Natural Mattress Company and ask for Charles! You won't be disappointed.
B F
17:33 25 May 25
My husband and I went to Austin Natural Mattress to purchase a latex mattress, latex pillows and adjustable base. We got to work with Hollis and he was knowledgeable and very personable. We enjoyed our shopping experience with him at the store and can’t wait to receive our purchase!
Meredith Cohen
23:14 23 May 25
10/10 would recommend Austin Natural Mattress! The customer service was excellent; Hollis was extremely knowledgeable and helpful in talking us through our various options. They had the mattress we selected in stock and we were able to drive home with it that day. Thank you, ANM!
Molly Whiting
12:43 22 May 25
I had a great experience shopping at Austin Natural Mattress. Hollis was helpful and informative about the different mattresses they carry, and gave my spouse and I all the time we wanted to try out the various options. We found a great mattress to fit our budget and we're excited to support a local business!
John Hoerr
16:26 19 May 25
My husband and I went to Austin Natural Mattress for the first time yesterday, and we were incredibly impressed! The store was clean and organized beautifully. Hollis was SO kind and informative. Who knew mattress shopping could be such an enjoyable experience! Hollis answered all of our questions with thorough details; he sure knows his stuff! We will definitely be buying from them and will be spreading the word about this great Austin establishment!
Kara Oppermann
14:46 18 May 25
I had a great shopping experience. Hollis was very knowledgeable and helpful. I was not planning on buying a mattress today but had such a great experience that I bought a mattress on the spot. It was a great to be able to try out the Avocado mattress in person.
Maria Carla La Putt
21:07 14 May 25
Of the many different mattresses in the store, Hollis was able to quickly point to several options for me to try after asking me a few questions. He knew the various materials that make up the construction of a mattress and why it would or would not be a comfortable one for me. He noted whether my body was properly aligned or not on various mattresses. I never felt pressured to make a selection and he was very patient with my many questions. It was a very pleasant shopping experience. I look forward to getting my new mattress soon.
Fran Turner
15:53 12 May 25
I don’t think I’ll ever go back to buying a mattress online. This store made it super easy to find the right one for us. You can lie down and test all of the mattresses. Hollis was super helpful and made it a seamless experience. Also, the store just has a really nice ambiance. Def recommend.
sarah mauldin
01:53 12 May 25
Hollis is very knowledgeable and not at all pushy about making a sale. He also has great taste in rock music. We had a great experience and found our perfect mattress. We also up-sold ourselves on some fabulous pillows. New mattress hasn’t been delivered yet, so I will update after delivery.Update: Delivery was today, and it was absolutely perfect. Good communication (via text) with a time window, and another text when they were 15-20 minutes away. Good information was given the day before about how to prepare for delivery. Everything went smoothly. The 2 delivery men were professional and knowledgeable.There was some unexpected trouble fitting the new king box spring into my pre-existing king bed frame. But the delivery guys fixed the problem by unscrewing one side of the our (pre-existing) metal frame from the headboard and moving the hole over about an inch to create more space for the width of the avocado box spring. It is confusing how our old king sized sealy box spring had fit in the frame, but the frame was initially about an inch too narrow for the king sized avocado box spring.I appreciate that they fixed the problem without any extra charge or delay.And I had my first nap on my new mattress this afternoon. Heavenly.
Lisa Keeler
02:51 08 May 25
So far so good! We’ve been looking a really good mattress and read the reviews on this place and decided to go check it out. We spoke with Hollis and tried out several mattresses before we found the one was that perfect for both me and my wife. We also tried several other stores and mattress including Saatva and the Purple mattresses. Ultimately liked the service and the product here the best. The shopping experience was pretty awesome. When we are making an investment the product and service matter to us and this place hit all the marks so far. Will update once mattress is delivered and used!
Alex Gram
00:59 07 May 25
Over time, a worn out bed can hurt you instead of giving you the rest and recuperation you need. The pain can add up and change how you feel about everything in your life. The folks at Austin Natural Mattress transformed my bedroom from torture chamber to sanctuary. My bed is now a place of rejuvenation and peace. And I love it!! We got the Naturepedic Eos Pillowtop, and it has truly been life changing. My partner went with plush coils. I got the firm coils, medium natural latex (no chemical off-gassing), then soft on top. Both on the same bed: The bed is modular and capable of accommodating a perfect balance of cush and support for your individual needs. They're fantastic, have made everything better and you deserve one too!
Jack Ol'Bean
18:39 04 May 25
Disappointing and Unprofessional Service.One star is generous for the service at this store. While they offer appealing products, the staff’s rudeness made purchasing impossible. This review focuses solely on the service, not the products.Upon entering, I spotted an item I was interested in. Almost immediately, an employee shouted, “Can I help you?” twice from the back, in a tone that felt more confrontational than welcoming. I approached and explained I needed a mattress topper or new mattress to soften our overly firm Avocado mattress. The employee, still seated at the desk, asked for specifics about our mattress model but offered little help. He then took a lengthy phone call, ignoring me.When my husband and daughter arrived, we provided the mattress details, but the employee remained dismissive, self-absorbed, and uninformative. He assumed he understood our needs without listening and refused to discuss product options. Frustrated by his attitude, my husband suggested we leave, and we did.This experience was deeply disappointing, and I cannot recommend this store based on their unprofessional.
Mila DeSapio
22:39 03 May 25
Hollis was very knowledgeable and professional when choosing the best bed for a toddler. He guided us to a mattress that provided overall health benefits to a growing child. Gave us a discount and held it for 24 hours.I will definitely be going back for any mattress/pillow needs! Thanks Hollis!
Libby Barnett
21:36 03 May 25
Of the many different mattress in the store, Hollis was able to quickly point to several options for me to try after asking me a few questions. He knew the various materials that make up the construction of a mattresses and why it would or would not be a comfortable bed for me. He noted if my body was properly aligned or not on various mattresses. I never felt pressured to make a selection and he was very patient with my many questions. It was a very pleasant shopping experience. I look forward to getting my new mattress soon.
Fran Turner
22:17 02 May 25
Hollis is very knowledgeable and not at all pushy about making a sale. He also has great taste in rock music. We had a great experience and found our perfect mattress. We also up-sold ourselves on some fabulous pillows. New mattress hasn’t been delivered yet, so I will update after delivery.
Lisa Keeler
21:58 29 Apr 25
We came in here after buying another clean mattress online, that we were not happy with it . Hollis was an absolute gem of a human and so knowledgeable. He walked us through all the beds based on the type sleepers we were! He was laid back, super cool and we never once felt pushy salesman vibes! Our 4 year old was with us running around like a crazy boy and Hollis just laughed and welcomed it 😉 Exceptional experience and exactly what you want when you are making a huge investment ! Thank you Hollis!
Lauren Dismukes
16:58 26 Apr 25
I recently purchased an all-natural, chemical-free mattress from this store, and I couldn't be more impressed. From the moment I walked in, the service was outstanding-knowledgeable, friendly and genuinely focused on helping me find the perfect fit for my needs. Outside of peace of mind knowing it's free from harmful chemicals, what stood out, though, was the customer service. Hollis helped with my choice of mattress comfort, my husband who has had back problems came in separately and Charles helped him find the perfect fit, both in one mattress. Highly recommended for anyone looking for healthy, eco-conscious options and a top-tier shopping experience.
Teresa Finney
16:23 23 Apr 25
Our experience with Hollis Chandler at Austin Natural Mattress was more than expected! Purchasing a mattress is a huge challenge however Hollis helped us make a decision that was seemingly easy! He is knowledgeable, very experienced with his products and not your typical pushy sales person! 5 stars for sure!!!!! 👍🏼
Molly Kelly
19:38 17 Apr 25
Wow! These are great beds! However what makes this experience stand out is the service received. Charles Roberts, Sleep Guru, is easily the best customer...
E P.
05:30 16 Apr 25
My husband and I had a great shopping experience with Hollis last week! He took the time to really understand our needs, and made it simply hassle free. Highly recommend checking out the store if you’re in need of a great mattress and pillows!
Queen Bessy Bee
20:10 15 Apr 25
Our experience with Hollis Chandler at Austin Natural Mattress was more than expected! Purchasing a mattress is a huge challenge however Hollis helped us make a decision that was seemingly easy! He is knowledgeable, very experienced with his products and not your typical pushy sales person! 5 stars for sure!!!!! 👍🏼
Molly Kelly
20:02 07 Apr 25
Hollis did a fantastic job educating us on all of the mattresses that he offered! We were interested in the Avacado line and he spent a lot of time telling us about all of our different options! Smooth and easy and he was so very friendly! Ended up buying the Avocado Deluxe with extra amenities to go with it!! Thanks Hollis for making us feel welcome and with no pressure! Can't wait to get our new mattress!!
Nancy Telle
16:44 22 Mar 25
These mattresses are as quality and comfortable as they are sustainable, eco-friendly, and ethically made. Hollis and Charles are welcoming and great to work with — the customer service reflects the attentiveness and care you’d expect from a local, family-owned small business. You’ll leave feeling as good as the mattress you just bought.
Clarissa Parker
19:47 19 Mar 25
We had a great experience at Austin Natural Mattress. We walked in with an idea of what we wanted but needing to understand the product more. Charles was very knowledgeable about the product (Avocado) and seemed very honest and willing to share his own experiences with different products in the store. We expected to get a better price from the brand online but we actually ended up with a better deal by shopping locally at Austin Natural Mattress. They also match the brand's return policy if needed so overall they definitely had the more competitive and customer-friendly offering. I'm glad we went into the store to try the products in person because it ultimately influenced our decision. It was a bonus that we ended up walking out with a better deal than expected. Would highly recommend this retailer to anyone.
Ellen
20:49 17 Mar 25
Not only are the mattresses & sheets amazing, but so is their customer service. Shout out to Hollis - he totally hooked us up. He made our shopping experience so fast and easy. Not to mention he’s a hilarious dude with an awesome attitude. I highly recommend this place!
Emilee Hall
22:57 14 Mar 25
We had a great experience with Austin Natural Mattress. Both Charles and Hollis were knowledgeable and patient, and we feel like we made the right choice. We've had our new Naturepedic for a couple of weeks now and love it! Delivery, haul away and setup was easy.
Arty Passes
22:46 11 Mar 25
Hollis is an earnest and exceptional customer service provider. When you buy from them, they make sure that you are fully taken care of. Unmatched quality and good humans running the business. If you are thinking about buying a mattress or a pillow or anything else anywhere else, don’t.
Hannah Lang
19:02 08 Mar 25
Had been looking at mattresses for a while and stopped into Austin Natural Mattress on a Saturday to have a look. Met with Charles and looked at several models and took notes and was headed to next place to look at what they had to offer. We ended up going across the street to eat and think about it and ended up coming right back in and buying. Charles was EXTREMELY helpful, laid back, and great to work with. If you come here and see Charles, you are in good hands. Mattress was delivered the following Thursday (the day I am writing this) and the driver was well within the time frame quoted. Couldn't be happier. We ended up getting the Avocado Green and so far so good. If you are looking for a fair deal on mattresses in a no pressure store, this is a good place to start.
Brian Bybee
21:14 20 Feb 25
Excellent service! We were looking for an affordable latex hybrid mattress and couldn't find anything anywhere else that would fit with our bed frame and price range. Charles found the perfect side sleeper bed for us (Austin Natural Mattress brand- plush style) and all the accessories needed for our bed. Thanks again and we will be back!
S & J Armstrong
14:51 19 Feb 25
I had an outstanding experience here with Hollis Chandler. He was extremely helpful explaining the various kinds of mattresses they carried.He gave helpful advice on testing a mattress (lay on it like how you'd sleep) and was able to pick out the perfect mattress for me after I tested a few.This store carries extremely high quality natural and organic mattresses, and Hollis was extremely professional and helpful. Great place to shop I'd recommend to anyone!
Christopher Hall
03:17 19 Feb 25
The team at Austin Natural Mattress are fantastic. This is my second time buying a mattress from them and both Hollis and Charles made the experience a breeze. They were knowledgable about their products and easy to engage with. All my questions were expertly answered and I went away from my shopping experience feeling confident about my purchase. What more can you ask for?
Katie Long
23:00 17 Feb 25
Hollis did a fantastic job educating us on all of the mattresses that he offered! We were interested in the Avacado line and he spent a lot of time telling us about all of our different options! Smooth and easy and he was so very friendly! Ended up buying the Avocado Deluxe with extra amenities to go with it!! Thanks Hollis for making us feel welcome and with no pressure! Can't wait to get our new mattress!!
Nancy Telle
23:15 14 Feb 25
My shopping experience at Austin Natural Mattress was excellent! Hollis was professional and informative about all of the products they carry. He was never pushy and I never felt rushed to make a decision. Here you are encouraged to try the mattresses and pillows out exactly how you sleep, and Hollis tries to recommend products that suit your specific needs.After my second visit, I was ready to make a purchase. The process was quick and efficient. They offer three different options for how to get your selections to your house - based on what’s convenient for you.I’ll certainly return here for my future mattress and pillow needs, and will encourage my friends and family to as well!
Noelle Bray
22:40 14 Feb 25
We had a fantastic experience visiting Austin Natural Mattress! Hollis was incredibly knowledgeable and guided us through the different types of mattresses, helping us find the perfect one. He was patient and never rushed us, allowing us to try out the options at our own pace—even after multiple visits.If you're looking for expert advice and a stress-free shopping experience, I highly recommend this store and Hollis’s exceptional service.
PEACH SAYA
20:50 13 Feb 25
I wanted to recommend Austin Natural Mattress to anyone looking for a comfortable organic mattress. I have been helped by two of the nicest gentlemen . They were extremely helpful and new the construction thouroughly. Not pushy at all just very helpful. Charles was one of the salesmen and a very nice husky man was wonderful as well. I feel bad that I forgot his name ;-(
patty a
00:38 06 Feb 25
Austin Natural Mattress came highly recommended by Google and Redditors alike, so it’s no surprise that they’ve been amazing to work with. Our first time in, we met Charles and met Hollis when we came back to buy, and both were so personable and knowledgeable! We immediately felt comfortable asking questions, getting to learn about the products, and they gave us the space and time to choose the right one for us. From our first conversation through delivery coordination, they’ve been service-minded and it’s only reinforced our decision!
Candice Murray
03:36 30 Jan 25
We had such a wonderful experience at Austin Natural Mattress! Charles was incredibly kind and helpful throughout the entire process. He made deciding on the perfect mattress so easy and stress-free. He wasn’t pushy at all, answered all of our questions with patience, and made sure we felt confident in our choice. We’ll definitely be coming back for future mattress needs. Highly recommend this place and Charles in particular!
Christine Grasso
15:49 23 Jan 25
Shopping for a mattress or multiple mattresses can be daunting to say the least. They can get shockingly expensive these days. It's a process I consider a "grudge purchase" : something you really don't want to spend a grip on, but you probably should: which isn't exactly the most pleasant process. I recently had to purchase multiple mattresses for a cabin property that desperately needed an update. My sister-in-law was having a laugh at my expense / the prospect of me driving around alone to try out mattresses. I found several places that were oddly, permanently closed and also ended up in a few "Mattress Firms" (which I think must be a front for something!). After a lot for frustration and some laughter, my sister-in-law suggested that I try Austin Natural mattress: that she would never shop anywhere else...When I walked into the location I was pleasantly surrounded by some very interesting music playing on their house system. It was some arcane Ween music from a somewhat obscure live album. They've been one of my favorite bands for more than a few decades now, and you don't often hear their music in a retail setting! I was greeted by a pleasant gentleman wearing a Ween T-shirt & noticed he had an inconspicuous yet somewhat prominent (and esoteric!) Ween tattoo on his calf. I knew I was in the right place. If I remember correctly Charles (the sales rep) told me he had Ween Shirts for practically every day of the year & he intended to wear a different one every day. As someone that actually followed this band on some tours back in the late 1990s: this is fascinating news that brings back a flood of fond memories. We exchanged more pleasantries about our mutual Ween fandom as I sampled the wide array of gorgeous all organic and non-chemical mattresses. They have some killer ones, and for something you spend close to 1/3 of your life on: it seems wise to get something that doesn't off-gas hydrocarbons and other chemicals as they slowly break down.After trying several really nice mattresses that ranged widely in price I settled on the Avocado all organic mattress: King sized. I didn't ever think I could afford such a luxurious item, but I somehow got in on the last minute of their Labor Day sale. As a laborer myself: I couldn't be more pleased with the process and outcome of this exchange.Several months in, and I'm sleeping more comfortably than ever. The only drawback is that traveling has become more difficult because most places don't have beds nearly as nice as mine. It was great to find what I was looking for from a local dealer that believes in protecting the environment and keeping good vibes going in the community. I would second my sister's advice & recommend the community look no farther than Austin Natural Mattress when it comes time to improve your sleep comfort!
warren pacific
21:22 03 Jan 25
This dealer came highly recommended. Shopping for a mattress or multiple mattresses can be daunting to say the least. They can get shockingly expensive...
Warren N.
13:11 03 Jan 25
My experience at Austin Natural Mattress was fantastic! The staff was incredibly knowledgeable and patient, taking the time to explain the differences...
Rain S.
13:53 21 Dec 24
I was warmly greeted when I walked in on a little bit of a busy afternoon. After the previous customers were taken care of, I was asked questions about what...
Ev S.
14:04 27 Nov 24
Most excellent sales/service experience! Hollis has such a broad knowledge base of mattresses and their options make it an easy purchase decision. When shopping for a bed, Austin Natural Mattress should be at the top of your list.
lizette lussier
17:27 19 Oct 24
Great local spot with a variety of selections for mattresses and pillows. They also have mattress protectors. Besides the quality of the products, I’m most impressed by the friendly and attentive customer service. Seriously, THE nicest staff. If you’re shopping for a new mattress and some comfy pillows, don’t look any further! As a bonus, you’re supporting a local business as opposed to a large chain.—————The products themselves: Our mattress was purchased years ago and it’s still in great condition! No sinking in, no springs poking our backs, no creaking. We also have a mattress protector that has prevented water stains and pet accidents from ruining our mattress.Today, we went in for pillows and the choices did not disappoint! There are options for everyone. Soft, firm, and everywhere in between. Fun fact: we spend about 1/3 of our lives sleeping. So happy to start sleeping on our new pillows!
Kendall Raymond
19:32 13 Sep 24
I live in Vegas and had been looking for a new mattress for some time to replace our 15 year old Tempurpedic. Having done some research in advance (all...
Robb W.
17:12 24 Mar 24
Shopping for a mattress here is a very enjoyable and seamless experience. Charles is super chill and is truly a sleep guru. We were in and out in a flash...
Alex C.
15:41 16 Mar 24
Charles and the team are awesome. We first came here more than a year ago when it was time to upgrade from a Queen to a King. I researched online and...
Matthew M.
23:18 08 Mar 24
Great salespersons excellent product. great delivery service. excellent overall services. Not to mention Wonderful sleep. Definitely buying my next mattress...
Christopher W.
19:30 25 Feb 24
Bought a king size mattress from Austin Natural Mattress, and they delivered to our door. Our in-store experience with them was great. The real deal-sealer...
Caitlin W.
19:23 08 Dec 22
I am so blessed to have entered the store and left with a mattressThere is something at every price level
Shant K.
09:47 04 Sep 22
My wife and I had a nice experience working with Charles and buying a mattress, pillows and sheets. He was very accommodating and informative. The store is clean and quiet and there was a variety of options to try out. Nothing in the store off-gasses and lots of hypoallergenic options.
Mike Lyons
22:26 07 Aug 22
Our organic mattress was customized per side to each of our needs. Plus it was made in the USA and parts are replaceable. We got the adjustable base and we'll never go back. Charles was great at helping me find the best setup for my needs.
Lauren R
20:19 01 Aug 22
I didn’t think I’d ever review a mattress store, but this down-to-earth shop in the fancy furniture district seemed like the place to buy the most important thing in my house. And it was the perfect place - personalized attention, quality products, and all the bells and whistles we need (100 night guarantee, they’ll haul away our old mattress). Highly recommended, I’m telling everyone!
Jacob Sager
18:27 25 Jul 22
Really great products, helpful and knowledgeable people, especially Charles who is patient and very helpful. Great place to come to get yourself a mattress that will not only give you a great night sleep but also peace of mind on quality and nontoxic components. We came in with terrible back pains back when there were supply delays and the store loaned us toppers to help us while we waited for our custom mattress to come in. When we needed a mattress for our son it was an easy choice to come back to Austin Natural Mattress.
Becky Black
21:44 10 Jul 22
My family visited the store to pick out a new queen size bed. Charles was very helpful and showed us the options, and didn't try to pressure us into buying anything. The store is well organized, and it is easy to compare all the different bed and pillow options. My kids also had a great time, Charles gave them a book to read while we were testing out beds, and also let them play with one of the demo beds that could be re-shaped with a remote, which they loved.
Shane Lamb
05:32 10 Jul 22
If you're going to state hours then stay open during them and TURN OFF YOUR OPEN SIGN. Lost another sale due to idiocy.
Captain C.
16:42 01 Jul 22
Amazing customer service here. I had to cancel an order I made a couple of days ago for a special bed for my daughter with special needs. Steve was so warm-hearted and understanding. He assured me it was no problem and told me if I ever needed anything to give him a call. When I am ready for a bed or mattress, I will definitely be calling on Steve. He is a genuinely nice man with a caring heart!
Terry Livingston
18:54 03 Oct 17
This place has the best customer service hands down! Took me awhile to find just the right combination for my mattress/mattress pad purchase but Charles at the Burnet store was super accommodating! Can't say enough good things about them and the products they carry!
Ashley Dennis
23:01 22 Apr 16
You sell the best mattresses!!! Love my Latex mattress I purchased from your Bee Cave location. James Grantham assisted me with my purchase. Based on my needs he knew which one would work. He spent a lot of time fine tuning the firmness that was best suited for my body. He always has a sunny disposition and you can tell he has a passion for what he does. Thank you James Grantham!!! If you want an organic, chemical free mattress with great customer service go to Austin Natural Mattress and ask for James Grantham!!! 🙂
Michelle Mostert
02:12 09 Sep 15
I just enjoyed a wonderful slumber in my new bed.
Thanks, Shane!
Thanks, Shane!
David O'Leary
11:00 24 Oct 14
Dameon Gene Rogers
19:57 04 Dec 13
Penny Crisp
13:22 10 Aug 13
Willow Frost
16:32 11 Jun 13
Jill Griffith
00:14 13 May 13
Paul Goodnough
20:56 17 Apr 13
Ronnie Stewart
18:06 27 Mar 13
LeaAnn Johnson
03:40 26 Mar 13
Based on 510 reviews
I had been sleeping on the idea of getting a new mattress for a long time. I went to a few different mattress stores before going to Houston Natural Mattress and my experience was unmatched. The mattresses they carry and make are excellent quality. They have options that I have heard of and was interested in but were not carried in other stores to try out. I worked with Steve who is incredibly knowledgable and was able to help me select the best option for me based on my preferences and concerns, such as back pain. He just made the process easy and comfortable. He was patient and not pushy at all. (I loved how he shared that he is a “girl dad” and just gets it.) I am really happy with my choice and experience. I can rest easy knowing that their priority is getting their customers the right fit for them.
Stacy Bernstein
16:25 04 Jun 25
I had been sleeping on the idea of getting a new mattress for a long time. I went to a few different mattress stores before going to Houston Natural...
Stacy B.
09:26 04 Jun 25
We love the shop and got our second mattress from the shop. Natural,organic and chemical free materials. Staffs are very nice and knowledgeable of the products. Highly recommend to everyone who wants to buy healthy and comfortable mattresses.
Yuying C
20:26 26 May 25
Fantastic experience! No pressure, they allowed us to take our time and even offered us a water. Once we were ready with our questions Steve was easy to talk with and so knowledgeable. Again, no hard sell and we felt very comfortable the whole time. We happily purchased the mattress of our dreams at an amazing price, and we couldn't be happier about our experience at Houston Natural Mattress.
Kat Denton
22:49 25 May 25
Great store and great staff! They are a wealth of knowledge. It is interesting to see the mattress cutouts to understand how the different natural fibers are leveraged in these mattresses. After seeing all the options it's hard to justify buying a mattress that could leach chemicals. Do yourself a favor and check out Houston Natural Mattress.
el santo
08:52 20 May 25
The experience of shopping at Houston Natural Mattress was awesome. Steve is extremely knowledgeable and made the shopping and deciding really easy. Their pricing is unbeatable too!
Ricardo Villasenor
17:25 18 May 25
An amazing shopping experience overall! Dustin was very informative and patient during our shopping experience. He took us through the different aspects of the organic mattresses in the showroom without being pushy. Could not recommend this store enough.
Raven Kesterson
19:32 16 May 25
It was great to be able to compare a wide range of mattresses in different styles and price ranges all in one place. Dustin carefully explained the differences and advantages of each mattress and helped us try them out. Thanks to him, we were able to find the perfect new mattress.
Yoon K
14:47 12 May 25
We had an excellent experience at Houston Natural Mattress!!! Steve Chandler was incredibly knowledgeable and helpful throughout the entire process. He took the time to explain the benefits of different mattress options and helped us find the perfect one for our needs. The customer service was top-notch. Highly recommend this store to anyone looking for quality and comfort!!! Thank you so much Steve.
Edgar Loza
23:32 08 May 25
We had such a fantastic experience here! Dustin was super helpful and really knew his stuff about the mattresses. He guided us in choosing the perfect one for our needs. I really enjoyed learning about all the different materials, and it was great to see that everything is natural. Highly recommend!
McKenzie Cuellar
18:45 03 May 25
Um, I didn’t really know about mattresses but thanks to Steve and Houston Natural Mattress I feel pretty good about what I need to be sleeping on. We spent about an hour just trying different mattresses and Steve talked to us about each one. I’m excited to get our new mattress delivered and have a safe and comfortable night’s sleep.
Benjamin Hernandez
19:27 27 Apr 25
Dustin was an exceptional salesman. We went in to store to look at the Avocado mattress. We firm believers in Consumer Reports. Avocado Green Mattress was rated #1 out of 185 reviews. He took the time to tell us all about how they are made. There was no sales pressure to buy right now. He wanted us to be well informed about this brand. There are 2 Avocado stores in Texas, one in Houston and other in Austin. Wife and I tried several different brands and we decided on the Avocado Green firm mattress, with a Avocado 2” topper. Mattress was great for wife who is a side sleeper and I sleep on my back. We were going to buy Green mattress with the built in 2” topper, but he showed us you can buy the 2” topper separately and save about 300.00. When topper gets too stained from body oils you just throw it away and buy a new topper. Thanks Dustin for a great sales experience. Ricky Rose Sonnier
Ricky Sonnier
14:41 17 Apr 25
My husband and I had an incredible experience at Houston natural mattress, they do carry amazing beds but the experience was wholey due to Dustin! He was beyond knowledgeable about mattresses and the importance of personalization, taking the time to understand exactly what we each needed.When we got married, we splurged on a very expensive Hästens bed, thinking it would be the ultimate luxury. Unfortunately, we quickly realized it had a ridiculous lack of support, to the point that we literally wouldn’t sleep in it. We decided to visit this store to get a mattress for a floor bed for our son, and we are so happy we did because we ended up going back a week later and replacing our Hästens.With Dustin’s guidance, we found beds that truly work for us, and the difference has been life-changing. The support, comfort, and overall quality are exactly what we had been searching for. We couldn’t be happier with our new beds and only wish we had come here sooner! If you’re looking for expert advice and top-tier service, ask for Dustin—you won’t regret it!
stephanie conte
15:52 22 Mar 25
So happy I found this spot! After switching up all my food, water, clothing to more organic and chemical free options, it’s time for a mattress switch. My boyfriend and I went shopping for a new mattress here and not only were they so helpful and informative- the mattresses, toppers and pillows are AMAZING! Please go support this small business bringing healthier mattresses to Houston.
Haley Fountain
20:37 09 Mar 25
Steve was very informative and helpful! My fiancée and I were shopping at several different stores, and decided on a natural mattress. Steve assisted us on making sure we got the right mattress, topper, pillows, and adjustable bed frame!
Jacob Arnes
19:43 01 Mar 25
Steve was SO helpful. My mom & I were both mattress shopping. All the organic choices are amazing! Steve was knowledgeable, helpful & no pressure. Go here before you even think of ordering an iffy mattress from online.
courtney james
16:36 25 Feb 25
My wife and I are so excited that we had the opportunity to be in your store and be blessed with Dustin assisting us! He is so very knowledgeable and gave us wonderful explanations that I could understand and helped us to make a wise purchase. We look forward to showing off our new bed when it arrives and telling everyone where we bought it. Fun to have that much confidence in a buying experience, that doesn't happen very often. Thank you Dustin!
John O. Johnson
23:04 22 Feb 25
Steve Chandler was great to work with in the Houston store. He was not your typical pushy sales guy who follows you around the store. He was nice and gave you necessary information when you asked. I could tell he really cared about finding the right fit bed for you and your spouse and let you try any bed you wanted and explained everything from how many coils, amount of latex or wool a mattress had. He had one ask of his customers which was to actually sleep on the bed and see how it feels rather than just sitting on the bed. Would recommend this store and Steve if you are in the market for an organic or all natural mattress.
Aparna Nayani
23:51 16 Feb 25
My boyfriend and I stopped in Sunday to look at a few mattresses and were given excellent service from Steve! He was extremely knowledgeable and helpful, and let us try out the mattresses at our own pace. I would highly recommend Houston Natural Mattress to anyone looking to make the switch to a natural, non-toxic mattress.
Natalie Cornelius
21:26 10 Feb 25
The salesman Steve was very knowledgeable of all products in this store. He took the time to tailor make our shopping experience to meet our needs in selecting the perfect mattress. If there were more stars than 5 Steve would get them. Highly recommend this store for anyone in the market for a natural organic mattress.R. A highly stratified customer
Roxanne Hoye
20:40 09 Feb 25
Steve helped us to find the perfect mattress. It was very important to me that I find a wool free mattress, and his knowledge and expertise in wool free options was very helpful in helping me to select my mattress. His friendly and professional demeanor made the shopping experience a breeze.Very happy with the service here!
Gabby Maddox
22:34 03 Feb 25
Steve was amazing! His years of knowledge helped us get the perfect mattress! We stopped at another store before this one and after laying down and feeling the difference, it just made sense!!! Happy customers!!
robert christian
14:56 28 Jan 25
Excellent shopping experience! Steve is supremely knowledgeable and enjoyable to shop with. The completely all natural mattress lineup certainly sets them apart from the competition. Many options to test drive and pick from! In case you haven’t already noticed, we HIGHLY recommend!
Marcellus Little
21:54 25 Jan 25
I recently visited Houston Natural Mattress and had a nice experience!He patiently guided us through their selection of organic mattresses, answering all our questions and ensuring we found the perfect fit. His expertise and friendly approach made the whole process easy and enjoyable. If you're looking for high-quality organic mattresses and excellent customer service, this is the place to go!
Arezoo Zabeti
20:08 22 Dec 24
We went in to buy a mattress and had the best experience. We were educated on the different types of natural mattresses. We ended up getting a mattress, a box spring, and three pillows at a great price. Definitely will be back for future purchases.
Meghan M
00:13 27 Nov 24
I do not usually write yelp reviews, however this is our third purchase from Houston Natural Mattress and we have not been disappointed. Three years ago we...
Joan K.
14:55 20 Jan 24
If you're looking for a natural/organic mattress for the family Houston Natural Mattress is the place to go!Louis and Dustin go above and beyond answering...
Albert T.
07:42 14 Dec 23
We are extremely pleased with our purchase - I had so many questions and called them numerous times and they were so patient with me and answered every...
Connie M.
13:59 27 May 23
Dustin was incredibly knowledgeable and responsive. He was able to point me in the right direction based on all the feedback I gave him about our current mattresses, likes/dislikes and also ages of our kids (best for their growth and comfort). Made what could have been a daunting experience extremely pleasant. We love our selections and will most certainly go to Houston Natural Mattress for all our mattress purchases. They are the only one in Houston that has an extensive selection of Organic and Natural products and also have the expertise to educate customers on the products. Being able to go in and see the product is so important when it comes to a mattress purchase. Many thanks!!!!
laura funk
17:50 23 Jan 23
The owner Steve was very knowledgeable on the different mattress companies and mattress components. He educated us on this the components are made and which components in traditional mattresses are unhealthy/toxic to the body. He was easy to talk to and patient with all of my questions. We arrived at 10 am on a Tuesday and we were the only customers in the store for 2.5 hours which was helpful to have full use of the mattresses and the ears of the owner. We ended up ordering the Posh + Lavish brand Fusion mattress. I’m looking forward to the day that the shipment arrives at our house. I highly recommend this store if you are curious about natural mattresses.
Jennifer Bradt
17:46 20 Sep 22
Best customer service!
Very knowledgeable and helpful.
So hard to choose as so many of the mattresses were comfortable.
Very knowledgeable and helpful.
So hard to choose as so many of the mattresses were comfortable.
Tova Alladice
20:54 03 Sep 22
Steve was one of most helpful and knowledge salesman I’ve had the pleasure of meeting. He dedicated 4 hours of total time with my family spanning 4 separate visits. From knowledge of chemical sensitivities to his vast personal experiences with regards to mattress and related products we couldn’t have been happier with our experience. He even offered to provide us a loaner mattress and bed frame for free while our mattress was being built. Our selection for a natural mattress company started and ended with him.
Jeremy Bullard
23:08 01 Aug 22
Houston Natural Mattress has been so accommodating and helpful. I originally wanted to write a review for their amazing products (mango mattress and pillows to be specific); however, the real treat is how much they care about their clients and the quality/ ethics behind their brand. Steve has been so helpful throughout my search for the perfect mattress. I cannot recommend them enough!
Hannah Rodriguez
03:38 29 Jul 22
Great place to buy a natural organic mattress! We had already bought a mattress online from another manufacturer and didn't like the feel of it, so we decided to go physically try out mattresses ourselves. Steve was super helpful and insightful and VERY straightforward, which I really appreciate. We were happy to purchase the Natural Mattress once we laid on the bed in the store. Super happy with our experience!
Stephanie Foster
22:56 19 Jul 22
Steve was very helpful and knowledgeable. He made our decision easy on which natural mattress was best for us. He was honest. I would highly recommend going to see him.
Mary Moll
19:46 13 Jul 22
FANTASTIC experience from start to finfish. My husband and I talked to Steve and told him we were looking for a natural mattress...mostly due to my dust...
Nanette D.
14:24 27 Jun 22
